Terms of Service

Last updated: August 6, 2026

These Terms of Service govern your access to and use of herstride.shop, including all information, features, products, services, and purchasing functions available through the website.

Throughout these Terms, “HerStride,” “we,” “us,” and “our” refer to the operator of herstride.shop. “You” and “your” refer to any visitor, customer, or person using the website.

By accessing the website or purchasing from HerStride, you agree to these Terms of Service.

1. Online Store Terms

You must be legally capable of entering into a binding agreement in your jurisdiction to purchase from our store.

You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes. You must not violate any applicable law while using the website.

A violation of these Terms may result in the suspension or termination of access to our services.

2. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, colors, sizes, materials, features, and specifications.

Colors and visual details may appear differently depending on your device, display settings, lighting, and manufacturing variations. Minor differences that do not substantially affect the function of a product may not constitute a defect.

Customers are responsible for reviewing available product information and selecting the appropriate size, style, quantity, and variation before completing an order.

3. Product Availability

All products are subject to availability. We may limit quantities, discontinue products, modify collections, or remove items from the website at any time.

Adding a product to your cart does not reserve it. Availability is confirmed only after an order has been accepted and processed.

If a purchased product becomes unavailable, we may contact you to offer an alternative or issue a refund.

4. Prices and Payments

Prices are displayed in the currency shown at checkout. Depending on your location, your bank or payment provider may apply currency conversion charges, international transaction fees, or other costs that are not controlled by HerStride.

We reserve the right to correct pricing, typographical, technical, or product information errors. If an error affects an order you have already submitted, we may contact you for instructions or cancel and refund the affected order.

Payment must be successfully authorized before an order is processed.

5. Orders

Submitting an order is an offer to purchase products from HerStride. We reserve the right to accept, refuse, limit, or cancel an order for legitimate reasons, including:

• Product unavailability
• Incorrect pricing or product information
• Payment authorization failure
• Suspected fraud or unauthorized activity
• Shipping restrictions
• Duplicate or unusually large orders
• Violations of these Terms

If we cancel a paid order, we will issue a refund to the original payment method.

6. Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, and contact information.

HerStride is not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer. Contact us immediately if you discover an error in your order details.

You are responsible for maintaining the confidentiality of any account credentials and for activity occurring under your account.

7. Shipping and Delivery

HerStride provides free worldwide standard shipping.

Estimated delivery is 7–10 business days, subject to destination, carrier operations, customs procedures, weather conditions, public holidays, and other circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery dates. Additional information is available in our Shipping Policy.

8. Returns and Refunds

Eligible products may be returned free of charge within 30 days of delivery, subject to our Return and Refund Policy.

By purchasing from HerStride, you agree to follow the return instructions provided by our customer support team.

9. Customs, Duties, and Taxes

International orders may be reviewed by customs authorities in the destination country.

Unless otherwise stated at checkout, customers may be responsible for import duties, local taxes, customs charges, or brokerage fees imposed by their country. These charges are determined by local authorities and are not controlled by HerStride.

We will comply with applicable legal requirements concerning customs declarations and tax collection.

10. Optional and Third-Party Services

Our website may use services provided by third parties, including payment processors, shipping carriers, analytics providers, website platforms, and other technology partners.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for the independent practices of third-party providers, except where responsibility cannot legally be excluded.

Links to third-party websites are provided for convenience and do not necessarily represent an endorsement.

11. Reviews and User Submissions

When you submit a review, photograph, comment, suggestion, testimonial, or other content, you confirm that:

• You own the content or have permission to provide it
• The content is accurate to the best of your knowledge
• The content does not violate another person’s rights
• The content is not unlawful, abusive, misleading, or harmful
• The content does not contain malicious software or unauthorized advertising

You grant HerStride a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt submitted content for operating and promoting the store, subject to applicable law.

We may remove content that violates these Terms.

12. Intellectual Property

The website and its content, including text, graphics, logos, design elements, product presentation, photographs, icons, and website organization, are owned by or licensed to HerStride and are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, sell, exploit, or create derivative works from website content without prior written permission.

13. Prohibited Uses

You may not use the website:

• For unlawful or fraudulent activity
• To violate intellectual property or privacy rights
• To submit false or misleading information
• To transmit malware, viruses, or harmful code
• To collect data about others without authorization
• To interfere with website security or operation
• To impersonate another person or organization
• To conduct automated scraping without permission
• To abuse promotional offers, refunds, or payment disputes

We may restrict access when prohibited conduct is detected.

14. Disclaimer of Warranties

We aim to provide accurate information and dependable service. However, the website and its content are provided on an “as available” basis to the maximum extent permitted by law.

We do not guarantee that access will always be uninterrupted, error-free, or completely secure.

Footwear comfort, fit, and suitability vary between individuals. Product information is provided for general shopping purposes and is not medical advice. Customers with specific medical, mobility, or foot-health concerns should consult an appropriate healthcare professional.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, HerStride will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from the use of the website or products.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

These limitations do not apply to liability that cannot be restricted under consumer protection laws.

16. Indemnification

You agree to indemnify and hold HerStride and its service providers harmless from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

This section applies only to the extent permitted by law.

17. Privacy

Personal information submitted through the website is handled in accordance with any Privacy Policy displayed on herstride.shop and applicable privacy laws.

Payment details may be processed directly by authorized third-party payment providers.

18. Changes to the Website or Terms

We may update the website, products, services, or these Terms periodically.

The revised Terms become effective when posted unless another effective date is stated. Continued use of the website after an update indicates acceptance of the revised Terms, to the extent permitted by law.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.

20. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

21. Entire Agreement

These Terms, together with the policies posted on the website, constitute the agreement between you and HerStride concerning your use of the website and purchase of products.

22. Governing Law

These Terms are governed by the laws applicable in the State of Kentucky, United States, without excluding any mandatory consumer rights available in the customer’s place of residence.

23. Contact Information

Questions about these Terms may be sent to:

HerStride
P.O. Box 328
Versailles, KY 40383
United States

Email: support@herstride.shop
Phone: +1 (859) 873-3720
Website: herstride.shop