Contact Us

We are here to help with questions about products, sizing, orders, shipping, returns, refunds, or any other part of your HerStride shopping experience.

Customer Support

Email: support@herstride.shop
Phone: +1 (859) 873-3720
Website: herstride.shop

Mailing Address

HerStride
P.O. Box 328
Versailles, KY 40383
United States

Please note that this is a mailing address and may not be a walk-in retail or return location. Do not send a return without first contacting our customer support team and receiving return instructions.

Before Contacting Us

To help us assist you more efficiently, please include the following information in your message:

• Your full name
• Your order number
• The email address used to place the order
• A brief description of your question or concern
• Photographs of the product or packaging when reporting damage, defects, or an incorrect item

We generally respond to customer inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high demand.

For return or refund requests, please contact us within 30 days of receiving your order.