Shipping policy

Shipping Policy

Last updated: August 6, 2026

This Shipping Policy applies to orders placed through herstride.shop.

1. Free Worldwide Shipping

HerStride provides free standard shipping to eligible destinations worldwide. No minimum purchase amount is required for standard shipping unless otherwise stated during a specific promotion.

Customers will not be charged a standard shipping fee at checkout.

2. Estimated Delivery Time

The estimated delivery time is 7–10 business days from order confirmation.

Business days generally exclude Saturdays, Sundays, public holidays, and carrier holidays.

Delivery estimates may vary because of:

  • The destination country or region
  • Carrier processing
  • Customs inspections
  • Severe weather
  • Public holidays
  • High seasonal order volume
  • Local transportation disruptions
  • Incorrect or incomplete delivery information

Although we work to meet the stated delivery estimate, delivery dates cannot be guaranteed when delays are caused by events outside our reasonable control.

3. Order Processing

Orders are reviewed before shipment to confirm payment authorization and order information.

You will receive an order confirmation at the email address provided during checkout. When tracking is available, shipping confirmation and tracking details will be sent separately.

Orders submitted during weekends, public holidays, or periods of high demand may begin processing on the next business day.

4. Shipping Destinations

We ship to many destinations worldwide. However, shipping may not be available to certain restricted regions, remote locations, military addresses, or destinations that cannot be serviced by our carriers.

If we cannot ship your order to the address provided, we will contact you and issue a refund where appropriate.

5. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address, including:

  • Recipient name
  • Street address or building information
  • Apartment or unit number
  • City
  • State, province, or region
  • Postal code
  • Country
  • Valid telephone number when required by the carrier

Please contact us immediately if you discover an address error.

Once an order has been processed or shipped, we cannot guarantee that the address can be changed. Additional shipping costs caused by an incorrect customer-provided address may be the customer’s responsibility where permitted by law.

6. Order Tracking

Tracking information will be provided when supported by the shipping service.

Tracking updates may take several business days to appear after shipment. During international transit, tracking may pause temporarily while the package is transferred between carriers or processed through customs.

A lack of immediate tracking updates does not necessarily mean the package has stopped moving.

7. Multiple Packages

Products from the same order may occasionally be shipped in separate packages due to inventory location, package size, or logistics requirements.

Separate packages may arrive on different dates. You will not be charged additional standard shipping fees.

8. Customs and Import Charges

International shipments may be subject to customs review.

Depending on local laws, import duties, value-added tax, customs fees, or brokerage charges may apply. Unless these charges are collected at checkout, they are generally the responsibility of the recipient.

HerStride does not control charges imposed by customs authorities.

9. Delayed Orders

If your order has not arrived within the expected period, please:

  1. Review the tracking information.
  2. Check the delivery address entered during checkout.
  3. Check with household members, neighbors, building staff, or the local carrier.
  4. Contact us at support@herstride.shop.

We will review available tracking information and assist with a carrier inquiry where appropriate.

10. Lost Packages

A package may be treated as lost after the carrier completes its investigation or confirms that delivery cannot be completed.

If an order is confirmed lost in transit, we may provide a replacement or refund, depending on product availability and the circumstances of the shipment.

11. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please check:

  • Around the delivery location
  • With household members
  • With neighbors
  • At reception, mailrooms, or parcel lockers
  • With the local delivery carrier

Contact us promptly if the package remains missing. We will assist with the available carrier investigation process.

A carrier’s confirmed proof of delivery may be considered when determining the appropriate resolution.

12. Refused and Unclaimed Packages

If a package is refused, unclaimed, or returned because of an incorrect address, we will contact you after receiving confirmation.

Any refund will be processed in accordance with our Return and Refund Policy and applicable law.

13. Damaged Packages

If your package arrives damaged, photograph the external packaging, shipping label, product, and damage before discarding any materials.

Send the photographs and your order number to support@herstride.shop so that we can review the matter.

14. Contact Us

For shipping assistance:

Email: support@herstride.shop
Phone: +1 (859) 873-3720

Mailing address:
HerStride
P.O. Box 328
Versailles, KY 40383
United States