Refund policy
Return & Refund Policy
Last updated: August 6, 2026
Thank you for shopping at HerStride. We want you to feel confident when purchasing from our store. This Return and Refund Policy explains your rights and the procedures for returning products purchased through herstride.shop.
1. Thirty-Day Return Period
You may request a return within 30 calendar days from the date your order is delivered.
To qualify for a return, you must contact us before the 30-day return period expires. Returns requested after this period may not be accepted unless required by applicable consumer protection law.
2. Free Returns
Approved returns are free of charge. HerStride does not charge restocking fees for eligible returns.
When your request is approved, we will provide return instructions and, where available, a prepaid return label or another approved method for returning the product without standard return shipping charges.
Customers must follow the return instructions provided by our support team. Shipping a product to an unauthorized address or using an unapproved shipping method may delay or prevent the return from being processed.
3. Return Eligibility
To be eligible for a return, the product should:
- Be returned within the 30-day return period
- Be unworn outdoors and free from signs of extended use
- Be clean and in resalable condition
- Include the original packaging, accessories, and product components when reasonably possible
- Be returned according to the instructions provided by our customer support team
You may try footwear on indoors to assess the fit. However, shoes showing outdoor wear, dirt, stains, strong odors, damage, alteration, or excessive use may not qualify for a standard return.
4. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it arrives.
Contact us promptly if your order is damaged, defective, incomplete, or different from the product you ordered. Include your order number and clear photographs showing the product, packaging, shipping label, and relevant issue.
After reviewing your request, we may offer an appropriate solution, including:
- A replacement product
- A full refund
- A partial refund when appropriate
- Another reasonable resolution agreed upon with you
You will not be responsible for approved return costs when the product is damaged, defective, or incorrect.
5. Non-Returnable Products
A return may be refused when:
- The request is submitted after the 30-day return period
- The product shows significant wear or outdoor use
- The product was damaged through misuse, neglect, improper cleaning, or an accident after delivery
- The product has been altered, repaired, or modified by the customer
- Required product components are missing
- The returned package contains a different product from the one purchased
- The return was shipped without authorization or contrary to our instructions
These restrictions do not limit any non-waivable rights available under applicable consumer protection law.
6. Return Procedure
To request a return:
- Email support@herstride.shop within 30 days of delivery.
- Include your full name, order number, reason for the return, and relevant photographs when applicable.
- Wait for confirmation and return instructions from our customer support team.
- Package the product securely to prevent damage during transit.
- Use the approved return method and retain proof of shipment until your refund is completed.
Returns sent without prior authorization may not be accepted.
7. Refund Processing
After the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase. HerStride does not charge a refund processing fee.
Although we process approved refunds promptly, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This commonly takes approximately 5–10 business days, depending on the financial institution.
Original expedited shipping charges, if any were purchased separately, may be non-refundable unless the product was defective, damaged, incorrect, or otherwise required by law. Standard worldwide shipping is free.
8. Order Cancellations
Please contact us as soon as possible if you need to cancel or modify an order.
We will make reasonable efforts to accommodate the request. However, once an order has entered processing or has been shipped, it may no longer be possible to cancel or modify it. In that situation, you may request a return after delivery under this policy.
9. Exchanges
Product availability may change quickly. For this reason, we may process an exchange by refunding the returned item and asking you to place a new order for the preferred size, color, or style.
Contact us before sending any product back so that we can provide the correct instructions.
10. Lost Return Packages
Customers should retain the receipt or tracking information provided when an approved return is shipped.
HerStride is not responsible for packages sent through an unauthorized return method or packages delivered to an incorrect address. When an approved prepaid method is used, we will assist with the carrier investigation where appropriate.
11. Chargebacks and Payment Disputes
We encourage customers to contact us before opening a chargeback or payment dispute. Our support team will make reasonable efforts to investigate and resolve legitimate order concerns directly.
Submitting a false or abusive payment dispute may delay the resolution process.
12. Contact Us
For return or refund assistance:
Email: support@herstride.shop
Phone: +1 (859) 873-3720
Mailing address:
HerStride
P.O. Box 328
Versailles, KY 40383
United States