Contact Information Policy

Last updated: August 6, 2026

This Contact Information Policy explains how customers may communicate with HerStride regarding purchases made through herstride.shop.

Business Contact Details

Business name: HerStride
Website: herstride.shop
Email: support@herstride.shop
Telephone: +1 (859) 873-3720

Mailing address:
P.O. Box 328
Versailles, KY 40383
United States

HerStride was established in 2022.

Customer Support Topics

You may contact us regarding:

• Product information
• Footwear sizing and fit
• Order confirmation
• Address corrections
• Shipping and tracking
• Delayed or missing packages
• Damaged, defective, or incorrect products
• Return requests
• Refund status
• Website accessibility or technical concerns
• General customer service feedback

Email Support

Email is the recommended method for order-related inquiries.

Please send messages to support@herstride.shop and include your order number whenever possible. To protect customer information, we may ask you to verify details associated with the order before discussing or modifying it.

Telephone Support

Customers may contact us at +1 (859) 873-3720.

When telephone assistance is unavailable, please send an email with your name, order number, contact information, and a description of your request.

Response Time

We generally aim to respond within 1–2 business days.

Response times may be affected by weekends, public holidays, seasonal demand, or unusually high message volume. Sending repeated messages about the same request may delay processing.

Mailing Correspondence

Written correspondence may be sent to our mailing address.

This address should not be used for returns unless our customer support team has provided written return authorization and confirmed the appropriate return destination.

Unauthorized returns may be delayed, refused, or returned to the sender.

Customer Privacy and Security

Do not send complete payment card numbers, account passwords, or other highly sensitive financial information by email.

HerStride will not ask you to provide your full account password by email or telephone.

Changes to Contact Information

Our contact details may be updated when necessary. The most current information will be published on herstride.shop.